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The below screenshots were captured using Windows 7, after proceeding to the Control Panel from the Start Menu. 2.2 Allow Lutron Programs through the Firewall Depending on the operating system, the process to see the current firewall status and allow programs through the firewall may be different.
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Long term, it would be wise to allow the Lutron software programs 3 P a g eĤ through the firewall so that you can be adequately protected from threats while maintaining the ability to establish communication with the system processors. Disabling the firewall and security programs should only be used as a quick and temporary solution.
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After the work to the Lutron system has been completed, re-enable your firewall and security programs to ensure that your PC is protected. If there is no separate security program, or if the security program is not directly linked to the PC firewall, it may be necessary to disable the firewall or, at the very least, allow the Lutron Programming Software through the firewall (see Section 2.2). In this case, the security program manages the Windows Firewall so disabling the security program subsequently disables the Windows Firewall.
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This security program is called Symantec and by right clicking on the shield, a disable option appears.
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The below images reflect the disabling of one such security program from the system tray. Since broadcast commands are not directed at specific devices (all devices on the network hear the command) security programs can often block this to prevent security breaches if unintended devices answer back, potentially gaining access to your PC through the host software program. When a Lutron system tries to find the processor for the first time on a job, it utilizes a UDP (User Datagram Protocol) Broadcast to find all processors on the network. Firewalls and security programs protect your PC from threats such as viruses. 2.1 Disable Firewall Temporarily If there is a special security program or firewall running on the PC, it may be necessary to disable those features while programming the Lutron system. There are two things that you can do to mitigate connection issues when confronted by these PC features. The PC is using these software features to protect itself and the user from security issues such as viruses.
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1 P a g eĢ Table of Contents 1.0 Overview Firewalls and Security Programs Disable Firewall Temporarily Allow Lutron Programs through the Firewall Running Windows OS on Mac Parallels and VMware Fusion Networking Best Practices Network Adapters VPN Connections P a g eģ 2.0 Firewalls and Security Programs Often times the difficulty of establishing communication between the PC and the processor(s) has to do with a program or programs that are restricting the Lutron Programming Software from sending the necessary communications to the processor. The RadioRA 2 Networking Guide can be found under Service & Support/Application Notes on the RadioRA 2 Resource Site ( The HomeWorks QS Networking Guide can be found under Technical Documentation/HWQS/HWQS App Notes/FAQs on the HomeWorks QS Resource Site (). For more information on networking concepts and the various ways to connect to a Lutron system processor via the network, refer to the Networking Guide for the Residential System used in the application. 1 Finding Lutron Processors on a Network 1.0 Overview This document will act as a guide for establishing this communication and will describe various ways to overcome the network and computer challenges that you may encounter.